Returns & Exchanges

Due to the perishable nature of our artisanal chocolate collections, we are unable to accept physical returns; however, we are committed to ensuring your complete satisfaction with every haut-chocolat experience. If your order arrives damaged or does not meet our rigorous quality standards, please contact our Concierge team within 7 days of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Collection

  Upon arrival, carefully examine your chocolate parcels for any signs of transit damage or temperature-related issues such as blooming.

• 2.
  Document the Issue

  Capture clear photographs of the product and the original shipping packaging to help our quality assurance team identify the cause of the concern.

• 3.
  Contact the Concierge

  Email our Chocolate Concierge team at [email protected] with your order number and the documentation within 7 days of receipt.

• 4.
  Resolution Delivery

  Once reviewed, we will initiate a complimentary replacement shipment or issue a digital gift card to ensure your experience remains enchanting.